Return portal is not accessible
The return portal is disabled and not accessible at this time.
(Returns for UK ONLY)
How do I return?
1. Enter your order number and email address in the fields above and click Start
2. Follow the instructions and select the items you want to return
3. You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
1. Items must be unused and in the original condition you recieved it
2. Items must be In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
1. Original shipping charges are non-refundable
2. You are responsible for the charges of the return shipping
3. Both the original shipping charge and £4.60 Collect+ Returns Label fee will be deducted from your refund
How soon will I get my refund?
1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.